No
Yes
View More
View Less
Working...
Close
OK
Cancel
Confirm
System Message
Delete
Schedule
An unknown error has occurred and your request could not be completed. Please contact support.
Scheduled
Wait Listed
Personal Calendar
You are speaking on this session.
Conference Event
Meeting
Interest
To schedule a meeting, open the abstract.
Conflict Found
This session is already scheduled at another time. Would you like to...
Loading...
Please enter a maximum of {0} characters.
{0} remaining of {1} character maximum.
Please enter a maximum of {0} words.
{0} remaining of {1} word maximum.
must be 50 characters or less.
must be 40 characters or less.
Session Summary
We were unable to load the map image.
This has not yet been assigned to a map.
Search Catalog
Reply
Replies ()
Search
New Post
Microblog
Microblog Thread
Post Reply
Post
Your session timed out.

LAB132005 - Managing Team workload and collaboration with VTB and Connect

Session Speakers
Session Description

The Visual Task Board (VTB) is a great way to manage work quickly and effectively. Combining that with the power of ServiceNow Connect can enable an efficient, effective way to manage your Service Desk's work. In this lab, we'll explore how to setup and maintain a VTB, best practices around using the VTBs with both desktop and mobile environments, and collaborate using Connect as part of a streamlined workstream. Prerequisite: ServiceNow administration (including workflow) is helpful, but not required.

Additional Information
Modernize IT Service Management (ITSM)
Process Owner, Process User
Visual Task Boards (VTB), IT Service Management
Basic (Introductory or high-level topics suitable to new or early users)
Labs
Session Schedule