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132615 - Industry Analysts - New this year at K17! <p><ul><br /> <li>Financial Services</li><br /> <li>Medical/Healthcare</li><br /> </ul><br /> </p><p><a href=" " target="_blank">To Schedule Meeting Click Here</a></p> 1 Hour ExecConnect 1:1 Meetings
PCC4518-2 - ServiceNow HR Administration (2-Day Course) -2 <p>The ServiceNow&reg; Human Resources Service Management (HRSM) application automates standard HR processes within your organization to eliminate the number of checklists, email exchanges, and phone calls performed by the HR team. Learn how to configure and administer the ServiceNow Human Resources Service Management (HRSM) application.</p> <p>During this condensed 2-day interactive training course, attendees will gain in-depth knowledge and practice in configuring and using the ServiceNow HRSM application. A combination of course content and lab work will help attendees learn to:</p> <p>&bull; Review the ServiceNow HRSM solution and its capabilities<br /> &bull; Utilize the Guided Setup feature to configure HRSM<br /> &bull; Configure HR properties, criteria, document templates, and managed lists<br /> &bull; Define and manage the HR Service Portal, HR Catalogs, Categories, and Items<br /> &bull; Explore skills and auto-assign HR Cases based on skills<br /> &bull; Learn about employee Profile Management and the security constraints that determine access<br /> &bull; Establish the workflow for HR Knowledge Management<br /> &bull; Gain practical knowledge of HR Case Management, data handling, and HR surveys<br /> &bull; Drill into results via reporting and dashboards<br /> Who Should Attend: This course is designed for HR Administrators, ServiceNow administrators, and consultants who need to implement, configure, and administer ServiceNow HR Service Management.<br /> Prerequisites:The ServiceNow Foundations eLearning course &ndash; six modules that introduce the ServiceNow platform and interface.</p> 18 Hours over 2 sessions Pre-Conference Training – Classes
PCC4514-3 - ServiceNow Service Mapping (2-Day Course) -3 <p>Learn how to discover and model business services to manage service health, determine the business impact of infrastructure problems, simplify the root cause analysis of service issues, and minimize the service impact of infrastructure changes. During this condensed 2-day interactive training course, attendees will gain in depth knowledge and practice in configuring and using ServiceNow Service Mapping. A combination of course content and lab work will help attendees learn to:</p> <p><br /> Gain a clear understanding of the ServiceNow Service Mapping solution and its capabilities and how it differs from the ServiceNow Discovery solution<br /> Learn the concepts and value of ServiceNow Service Mapping top down discovery that allows ServiceNow administrators to model an entire business service by providing a single entry point to the service such as a web URL or host address and port<br /> Install and configure MID Servers<br /> Navigate the Service Mapping user interface<br /> Configure Service Mapping credentials<br /> Configure Service Mapping to discover and model a business service from a top down approach including all the applications, network devices, and servers that support it<br /> Gain in depth knowledge on how to configure Service Mapping patterns that allows administrators to model proprietary applications and connections unknown to ServiceNow Service Mapping<br /> Work with the Identification and Reconciliation application to understand how inserts and updates are performed to configuration items in the CMDB<br /> Gain understanding of how Service Mapping works with ServiceNow Event Management to provide visibility into service outages<br /> Learn common troubleshooting techniques<br /> Who Should Attend: This course is designed for IT Operations Managers, ServiceNow administrators, and consultants who need to implement, configure, and administer ServiceNow Service Mapping.<br /> &nbsp;Prerequisites:&nbsp;<br /> &nbsp;<br /> &nbsp;Certified ServiceNow System Administrator preferred<br /> Experience configuring monitoring and discovery tools and working knowledge of UNIX and/or Windows servers is highly recommended<br /> A fundamental knowledge of networking including TCP/IP ports and firewalls, network protocols, IP networks, subnetting, and network devices</p> 18 Hours over 2 sessions Pre-Conference Training – Classes
PCC4513-3 - Performance Analytics for Administrators (2-Day Course) -3 In this 2-day interactive technical training course attendees master the setup, configuration, and usage of the ServiceNow Performance Analytics application (Premium version). The course is designed for Performance Analytics Administrators, Power Users, and Business Process Owners who require deeper service insight through Performance Analytics. A combination of lecture content and lab work helps attendees achieve the following: • Get introduced to ServiceNow Performance Analytics and understand its use cases, architecture, and deployment process • Use Performance Analytics Visualizations including Scorecards and Dashboards • Create and configure Data Collection Jobs • Build Automated Indicators and add Breakdowns and Relations for powerful data navigation • Create Manual Indicators and manage manual data population • Build Formula Indicators for added process and service inferences • Make data actionable via Targets and Thresholds • Work with Widgets and design role based and context sensitive Dashboards Who Should Attend: This course is designed for Performance Analytics Administrators and Power Users who plan to administer the Performance Analytics application. Service owners who plan to design requirements and specifications for Indicator and Dashboard creation may also benefit from this course. Prerequisites:The ServiceNow Foundations eLearning course – six modules that introduce the ServiceNow platform and interface. 18 Hours over 2 sessions Pre-Conference Training – Classes
TT132355 - General ServiceNow Scripting Someimes, the only way to do something is to code it. Let's talk coding, best practices, and getting efficient and effective code into the system. 1 Hour TableTalks Mike Allen
Lead Technical Specialist–Banking Industry
132177 - Are you in the best shape that you can be? Instance Health Check Learn best practices and get recommendations to ensure your instance is performing optimally. <p><a href=" " target="_blank">To Schedule Meeting Click Here</a></p> 1 Hour EngageNow Meetings
132184 - For ITSM: Optimize Adoption and Value Realization Through Aligning Business Value and Stakeholders Get empowered. Drive increased adoption and value realization for new implementations by designing stakeholder maps and business value statements. <p><a href=" " target="_blank">To Schedule Meeting Click Here</a></p> 1 Hour EngageNow Meetings
TN132831 - How to Bring ServiceNow into Lines of Business Outside of IT During this session, you’ll learn about a company that extended ServiceNow into their critical lines of business by implementing Nuvolo’s Enterprise Asset Management platform. Allowing them to improve compliance, cut costs and increase organizational efficiencies. Who Should Attend? IT Leadership and CIO’s that work in healthcare, life-sciences, higher education or retail and that are interested in brining ServiceNow to other divisions within their business. 15 Minutes TheaterNow Ben Person
Sr. Director, Managed Services–Nuvolo Technologies
132184-B - For CSM: Optimize Adoption and Value Realization Through Aligning Business Value and Stakeholders <p>Get empowered. Drive increased adoption and value realization for new implementations by designing stakeholder maps and business value statements.<br /> </p><p><a href=" " target="_blank">To Schedule Meeting Click Here</a></p> 1 Hour EngageNow Meetings
CCDT132557 - Pro Tips for Getting your App Certified for ServiceNow Store Crossfuze has built and certified numerous apps for the ServiceNow Store. Get expert insights into what to do to get your app on the fast track to certification and onto your customer's instance fast. First come, first served as seating is limited. 15 Minutes CreatorCon Developer Theater Jacob Andersen
VP, Partnerships and Platform Integration–Crossfuze
WIT132292 - Women In Tech Luncheon Join us for a panel discussion on the importance of bridging the gender gap in technology careers. Over 1.1 million technology jobs may go unfilled by 2024, and fewer women than ever are in the talent pipeline. Moving forward, creative solutions will be needed to encourage more women into diverse technology jobs, and to sustain the careers of those already in place. On the panel will be several executives who will share the ways they’ve started to effect positive change from where they sit, within their own companies and communities. The panel will be moderated by Avis Yates-Rivers, President & CEO of Technology Concepts Group International and will include: John Donahoe, President & CEO, ServiceNow, Farrell Hough, GM and VP, ITSM and Product Operations, ServiceNow, and Heather Pfluger, Principal PM Manager, Microsoft IT and Rachel Trombetta, Principle Architect, GE Digital Professional Services. 1.5 Hours Women in Tech Avis Yates Rivers
President & CEO–Technology Concepts Group International
Ashley Haynes-Gaspar
Vice President & General Manager Global Support–GE Digital
Heather Pfluger
Director–Microsoft Corporation
Farrell Hough
GM and VP of ITSM and Production Operations–ServiceNow
John Donahoe
President & Chief Executive Officer–ServiceNow Board Member
CCDT132918 - Developer Site Learning Plans Maximize the benefit you get from the Developer Portal using Learning Plans and our re-designed content. First come first served, as seating is limited. 15 Minutes CreatorCon Developer Theater Mary Ellen Niedzielski
Developer Site Content Owner–ServiceNow
TN132836 - Forget science fiction. Fujitsu can augment your reality with ServiceNow <p>Fujitsu is passionate about human centric innovation, which at its heart involves connecting the physical world with the digital world. As part of this we have developed a solution to enhance the working environment of field engineers. In this exciting live demo we will take you through a real-life field engineering situation; from engineering despatch combined with the use of our augmented reality software and wearables, you will be stunned as to how your teams can work at lightspeed, transforming science fiction to reality, enabling your business to transform with confidence.</p> 15 Minutes TheaterNow Nerys Mutlow
CTO for SaaS EMEA–Fujitsu
TN132829 - Transforming HR Service Delivery through Robotics Process Automation and ServiceNow Across industries, HR functions continue to seek ways to deliver an improved user experience during employee onboarding. They are also focused on driving out cost and raising the effectiveness of current processes through automation. The purpose of this session is to present innovative approaches where clients are looking to leverage ServiceNow and robotics process automation (RPA) technologies to transform HR service delivery that results in lower costs, more satisfied employees, and greater compliance and control effectiveness. 15 Minutes TheaterNow Aristide Toundzi
Senior Manager–EY
GSKEY131908 - Work at Lightspeed - Delivering IT, Customer Service, Security and HR at Lightspeed Accelerate your enterprise to work at Lightspeed with Cloud Services, the Now Platform and custom applications for every department and process. See how IT, Security Operations, Customer Service and Human Resources are making employees lives better with proactive, innovative intelligence and automation.  1 Hour 30 Minute General Session Keynote Rahn Wakeley
Head of Cyber Security–AMP
CJ Desai
Chief Product Officer–ServiceNow
KEYT131910 - Customer Service Keynote: ServiceNow for Customer Service - Make Customer Service a Team Sport ServiceNow Customer Service Management is delivering measurable benefits at lightspeed to customers across the globe. Learn how you can transform and modernize service for your external customers, partners, and other constituents that results in greater customer loyalty, reduced costs, and new revenue. 50 Minutes Topic Keynote Dan Hedstrom
VP System Solutions & Services–Cubic Transportation System
Director, Global Support Delivery–GE Digital
Ian Ashby
SVP, Global Support–Epicor Software Corp
Abhijit Mitra
General Manager, Customer Service Management–ServiceNow
TT132209 - Consumerizing the Employee Service Experience What does consumerization mean to you and how is it impacting your organization? Take the opportunity to network and discuss with your peers on how modern technology and consumerization is changing the way employees want to work going forward. 1 Hour TableTalks Mike Vilimek
Director, Product Marketing–ServiceNow
TT132211 - HR Service Dashboards, Analytics & KPIs What HR analytics & KPI's should be top of mind in any organization? Take the opportunity to network and learn what your peers have to say on this trending topic of discussion. 1 Hour TableTalks Jennifer Stroud
HR Evangelist & Transformation Consultant–ServiceNow
TT132216 - Financial Services, Artificial Intelligence and ServiceNow A deep dive discussion about how machine learning is driving enterprise transformation in Financial Services. 1 Hour TableTalks Chris Collazo
Solution Architect–ServiceNow
Julia Smith
Director - Financial Services - Inspire–ServiceNow
TN132817 - Simplify, Streamline, and Empower Security with iSecOps The proliferation and severity of cyber attacks has everyone’s attention, none more so than Security. But as these attacks become more sophisticated and frequent, Security teams are finding themselves incapacitated by manual processes, disparate systems, and information overloads. It’s time for Security to embrace the ServiceNow platform and what IT has taught us. During this TheaterNow session, you’ll get a sneak-peak demo of DXC Technology's Integrated Security Operations solution - iSecOps. By combining global managed security services with the power of the ServiceNow platform, iSecOps better aligns Security and IT to prevent, detect, address, and recover from today’s perpetual cyber threats. By empowering your Security team with predefined security controls for integration, workflow and security support, you can tilt the playing field in your favor. 15 Minutes TheaterNow Matthew OBrien
Cyber Global Product Manager–DXC
TN132824 - Okta + ServiceNow: Modern Identity and Service Management <p>Come learn how Okta can extend the ServiceNow platform to allow administrators to control Enterprise Identity Services within the Okta Identity Cloud. By automating User Onboarding and Offboarding tasks to repeatable, standardized processes, and moving user password and security requests to self-service options, customers can save time and money while delivering a seamless, modern experience.</p> 15 Minutes TheaterNow Josh Donelson
TN132843 - Incident Response Best Practices for the Modern Enterprise <p>In the digital era, balancing speed, accountability, and costs when responding to critical incidents is an imperative, not a goal.&nbsp;<br /> Using lessons learned from hundreds of the best ServiceNow teams, David Hayes will be sharing best practices in incident response.&nbsp;<br /> Attendees will leave with actionable insights to up-level their response practices for improved employee and customer value.</p> 15 Minutes TheaterNow David Hayes
Director, Platform Strategy–PagerDuty
SPOS132038 - Curtail Service Disruptions with ServiceWatch Insight How ServiceNow's ServiceWatch Insight Suite helped Reed Elsevier Technology Services (RETS) manage their critical business services and minimize disruptions. The combination of Event Management, Service Mapping and Orchestration, included in ServiceWatch Insight Suite, empowered the enterprise to gain tremendous operational efficiencies in supporting their critical business services through &ldquo;Service Aware&rdquo; Configuration Management Database (CMDB). 50 Minutes Sponsor Session Raja Renganathan
Vice President - Cloud Services–Cognizant Technology Solutions
Chris Bendel
Sr. Director, Global Production Operations–Reed Elsevier
SIGN132108 - SIG BINGO Networking: Government <p> <style type="text/css"><![CDATA[p.p1 { margin: 0.0px 0.0px 0.0px 0.0px; font: 11.0px Helvetica; } span.s1 { } ]]></style> </p> <p class="p1"><span class="s1">Take advantage of this opportunity to engage in a fun, casual and productive roundtable discussion with like-minded attendees. Learn how your peers in Government are addressing similar challenges. Hear how they are streamlining service delivery throughout the institution. Share best practices and lessons learned.</span></p> 50 Minutes SIG Networking Wanda Burgamy
SLED Program Manager–ServiceNow
Sheila Pickett
Global Industry Marketing–ServiceNow
SIGN132110 - SIG BINGO Networking: Life Sciences <p> <style type="text/css"><![CDATA[p.p1 { margin: 0.0px 0.0px 0.0px 0.0px; font: 11.0px Helvetica; } span.s1 { } ]]></style> </p> <p class="p1"><span class="s1">Take advantage of this opportunity to engage in a fun, casual and productive roundtable discussion with like-minded attendees. Learn how your peers in Life Sciences are addressing similar challenges. Hear how they are streamlining service delivery throughout the institution. Share best practices and lessons learned.</span></p> 50 Minutes SIG Networking Carri Thompson
Director of Governance, Risk Management and Compliance–ServiceNow
Julia Lake
Manager, Compliance–ServiceNow
SPOS132247 - Redefining the Future of Services with CSM and ITOM on ServiceNow: Live from Europe Katia Battheu&nbsp;will share the approach which helped Proximus implement Customer Service Management (CSM) for their organization needs. The objective was to build a seamless single interface &nbsp;portal for their end users, including improving event management, extending diagnostic capabilities along with a need to detect service outages through Service Manager Analytics before it impacts customers.&nbsp;<strong>Proximus</strong>&nbsp;is implementing the trusted ServiceNow platform to experience unrivalled value and efficiency, along with experiencing a transformation in the Proximus Customer Service Management with the help of its partners. Not just that, they are now in the process of getting a grip of their IT Operations better with the implementation of the IT Operations modules . This translates to business outcomes to the extent of &lsquo;Enhanced Customer Experience&rsquo; and &lsquo;Faster Time-to-market&rsquo;. 50 Minutes Sponsor Session Katia Battheu
Director - Enterprise Operations–Proximus
Peter Vandermaesen
Head of ICT Service Operations–Proximus
PCC4521 - Managing the Lifecycle of Assets and CIs (1-Day Course) <p>This informative 1-day class provides an insight into how ServiceNow integrates ITAM, ITOM, and ITSM processes using Service Catalog, Procurement, Asset Management, Discovery, and the CMDB Applications. This course provides both lecture and hands-on experience to help re-enforce these concepts: </p><ul> <li>• ITAM: Using Service Catalog in concert with Procurement Management</li> <li>• ITOM: Automatically Discover Configuration Items, including Hardware details, Installed Software and Application Relationships</li> <li>• ITSM: Manage Assets and Configuration Items throughout their lifecycle using Add/Move/Change processes to insure proper retirement and disposal of items</li> <p> Using ITAM, ITOM, and ITSM modules together allows you to track and manage Assets and Configuration Items lifecycle management; from Request to Retirement.</p></ul> 9 Hours Pre-Conference Training – Classes
PCC4520-1 - Customer Service Management (2-Day Course) -1 In this 2-day interactive course attendees master the setup, configuration, and usage of the ServiceNow Customer Service application. This course is designed for Administrator’s responsible for configuring and managing the Customer Service Management application. A combination of lecture, group discussions, and lab work helps attendees achieve the following: • Place the Customer Service Management application and its related applications in the ServiceNow platform and understand its use cases and architecture • Configure Accounts, Contracts, Entitlements, Assets, Account Relationships, and Communication Channels • Configure the Case form, service level agreements (SLAs), and routing and assignment rules • Work with other key process applications: Knowledge Base, Service Portal, Service Catalog, and Field Services (Work Order) Management • Explore Mobile Features related to Customer Service Management Who Should Attend: This course is designed for functional administrators who plan to configure and administer the Customer Service application. Prerequisites: ServiceNow System Administration 18 Hours over 2 sessions Pre-Conference Training – Classes
PCC4519-2 - ServiceNow Discovery (2-Day Course) -2 ServiceNow provides organizations with the ability to see and manage the consumption of their Cloud resources via a single pane of glass. The ServiceNow platform gives end users a predictable user experience and administrators visibility and control of their cloud resources. The Cloud Management course is a condensed 2-day course focused on helping attendees understand how to configure ServiceNow to automate the Cloud and manage the lifecycle of Virtual Machines and related Cloud Services. Topics include: • Inventory, track and report on Virtual Assets • Use the Service Catalog to take in requests • Process Requests with Workflows and Approvals • Manage the lifecycle of Virtual Machines from request and procurement through retirement • Post Configuration of Virtual Machines • Report on Billing information Who Should Attend: This course is designed for IT Administrators and others in a company who work with managing requests for and the lifecycle of virtual machine assets. Prerequisites: • The ServiceNow Foundations eLearning course – six modules that introduce the ServiceNow platform and interface. • Some experience in Cloud Management 18 Hours over 2 sessions Pre-Conference Training – Classes
PCC4509-1 - System Administration (2-Day Course) -1 This course is designed for system administrators who are new to the ServiceNow ecosystem. During this condensed 2-day interactive training course attendees will implement various system administration functions in their own instance, learning to perform fundamental administration and configuration tasks. Specifically, attendees will learn to: • Perform core configuration tasks • Work with User Interface (UI) policies, data policies, UI actions, business rules and client scripts • Add users, groups and roles • Manage data with tables, the configuration management database (CMDB), import sets and update sets • Work with two key process applications: Knowledge Base and ServiceNow Service Catalog • Create workflow activities and approvals • Configure alerts and notifications • View upgrade history and status • Control system access and data security • Create baseline performance metrics • Run reports, configure service level agreements (SLAs) and perform instance branding and customization • Integrate social IT elements and learn best practices Attendees participate in real world, relevant lab exercises. The class features lecture and group discussions, as well as extensive hands-on practice, delivered in a wide variety of labs, tech talks and an interactive discussion of a comprehensive, real world example. Who Should Attend:This course is designed for new ServiceNow System Administrators – 0-3 months into a new deployment. Prerequisites:The ServiceNow Foundations eLearning course – six modules that introduce the ServiceNow platform and interface. 18 Hours over 2 sessions Pre-Conference Training – Classes
PCW4533 - Optimize IT value through Application Rationalization and Portfolio Management (2-Day Course) <p>Gaining control over business applications costs within an organization can be a daunting task. </p><p> In this workshop, we will show you how you can gain visibility into your Applications Portfolio under management, understanding their costs and by leveraging IT Financial Management. We will then demonstrate how to assess your portfolio, determine lifecycles to identify retirement and demand opportunities that meet your organizational goals and objectives. We then leverage ServiceNow Project Portfolio Suite to manage investments to realize the identified opportunities. Tracking activities and progress leveraging the powerful analytics in PA demonstrates reveals the value of leveraging the IT Business Management as a critical capability of your ServiceNow investment.</p> 18 Hours over 2 sessions Pre-Conference Training – Workshops
PCW4526-2 - Modernize IT Service Management (2-Day Course) - 2 Is your IT organization stuck in the old school methods of delivering and managing your IT Services? Are you ready to modernize your IT Service Management? If you answered "Yes" to these questions, this workshop is designed for you. In this workshop you will: • Understand what modernizing ITSM can do for you • Learn about the Modernize ITSM maturity model • Discover the Services that ServiceNow provides to ensure you meet your desired outcomes 18 Hours over 2 sessions Pre-Conference Training – Workshops
PCC4511-1 - ServiceNow Orchestration (2-Day Course) -1 In this practical, 2-day training, attendees will learn how to use ServiceNow Orchestration to automate processes that involve systems external to ServiceNow, such as Operating Systems, Active Directory, and deployment tools. Topics include: • Introduction to ServiceNow Orchestration • Workflow Foundations • MID Server Overview • Getting Started with Orchestration • Passing Variables and Inputs • Credentials • Automating Troubleshooting • Software Management • Active Directory • Password Reset Who Should Attend ServiceNow system administrators who need to build automation into their processes to streamline tasks and produce fast, predictable results. Prerequisites • ServiceNow System Administration required • Certified System Administrator recommended • Three to six months building workflows in ServiceNow • Scripting in ServiceNow or equivalent knowledge is also strongly suggested 18 Hours over 2 sessions Pre-Conference Training – Classes
CCB3922 - Incorporating existing JavaScript libraries into your ServiceNow apps There are countless useful JavaScript libraries available on the web, but do you know how to use them in your ServiceNow apps? Some libraries are easily portable and will be simple to adapt. Others rely on the specific capabilities of the runtimes they were built for (such as Node.js) and are unlikely to work in ServiceNow without extensive modifications. This talk delves into the factors that determine whether or not an existing library is likely to be usable, and will offer practical guidance to developers wishing to incorporate existing code into their ServiceNow applications. 50 Minute CreatorCon Breakout Josh Nerius
Developer Evangelist–ServiceNow
CCB3927 - Building Scoped and Enterprise Service Apps for Discover’s Payment Services Line of Business Share how we have built Scoped and Custom Apps for Enterprise Service Management helping to automate work across Discover's Consumer Banking and Financial Enterprise Operations. Present what we have found are ideal candidates for Apps in ServiceNow and some best practices/lessons learned in Development and Integrations. Demo real life examples that show how we have automated and streamlined front office to back office request/fulfillment workflows including Banking/Deposit Cases, Operational Risk Events/Consumer Banking incidents - Show how the applications can benefit from being tightly linked with IT incident management as business cases are created automatically when technology event occurs. 50 Minute CreatorCon Breakout Dan Cigrang
SN Developer–Discover
CCB3934 - Design Patterns for Composite Applications with Orchestration Orchestrations are really just complex platform applications. You can do powerful things when you integrate ServiceNow with other systems of record and engagement. This session will walk you through design patterns that will help you be successful building your own Activity Packs, incorporating them into larger applications, and how to organize for successful collaborative development of orchestration content. 50 Minute CreatorCon Breakout Rebecca Dias
Senior Product Manager - Orchestration Core–ServiceNow
Venkata Koya
Staff Software Engineer–ServiceNow
CCB3939 - Enabling Enterprise Architecture decisions through the ServiceNow platform Curious to see how the ServiceNow platform can enable Enterprise Architecture decisions? Throughout this session we’ll discuss the different applications and features of the ServiceNow platform used to address key business questions across the following areas: Program and Portfolio Analysis, Application Rationalization, Technology Modernization, and Standards Management. 50 Minute CreatorCon Breakout Michael Del Castillo
Sr. Solution Consultant–ServiceNow
Brian Murray
Solution Consultant–ServiceNow
CCB3941 - Under The Hood - How to optimize the performance of your instance This session will cover the details of how Servicenow platform is architected. It will give the audience a great insight into the building of the platform and applications. It will help them to understand, appreciate the architecture and manage the instances better. 50 Minute CreatorCon Breakout Jared Laethem
Brent Bahry
Manager, Platform Development–ServiceNow
CCB3946 - A Perspective on Multi Instance for Large Customers While it is always preferable for customers to have multiple teams working on a single production instance, this option is not always possible to execute while still meeting a customer's business objectives. Our experience shows that this need is most present for our largest of customers with many global locations and highly segmented business lines. This session discusses six approaches for managing multi instance deployments in large customer settings. 50 Minute CreatorCon Breakout Neal Laufenberg
Senior Solution Consultant–ServiceNow
Charles Preiss
Senior Solution Consultant–ServiceNow
CCW3953 - Managing multiple development projects at the same time in an instance This workshop is to provide hands-on experience with different ways (best practices) of having multiple teams working on multiple projects in ServiceNow. When multiple teams are working on the same instance, there tends to be a lot of challenges especially when working on the same module. This workshop will give hands-on experience for participants on how to handle these situations. 2 Hours CreatorCon Workshop Chris Maloy
Platform Specialist - Architect–ServiceNow
Shiva Ramachandran
CCW3958 - REST-based ServiceNow integration with Slack to drive Priority Incident Collaboration and Resolution This is what we call useful fun, we take a business problem and solve it in a fun way. One of the main issues with resolving incidents is timing and coordination; quickly getting the right people together to collaborate and solve the issue. Email is too slow for today´s fast business pace, enter Slack. Slack is one of today´s most popular team collaboration tools. In this session, we´ll show you how to use REST services to create a collaboration channel in slack with all relevant stakeholders when a High Priority incident comes in. You´ll also learn additional tips to build your own integrations. 2 Hours CreatorCon Workshop Gonzalo Rey
Technical Consultant–Novo/Scale
CCW3960 - Killer UX with Service Portal: Beyond Self-Service The Service Portal is more than a self-service portal replacement for CMS. In this session you will build a Service Portal interface that looks like evernote for a new custom, scoped notes application that takes your user experience to the next level. You will use custom widgets that communicate with each other to build this one page app that allows you to query, load, update, and submit new data to and from ServiceNow's database. 2 Hours CreatorCon Workshop Brad Tilton
Partner Solution Architect–ServiceNow
BRE3972 - Almost DevOps? Combining ServiceNow Ops and Agile App Dev With the impending shutdown of a legacy Lotus Notes environment still teeming with over 200 custom apps, we took a group that has been developing in the ServiceNow ITIL and Service Management modules for years and transitioned them into a team that now also builds custom apps in the Platform Runtime. See what processes and tools we are using to transition from just maintenance and support team into a team that supports a DevOps mindset, and see the first few apps that we've rolled out. 50 Minute Traditional Breakout Troy Dowd
Supervisor Web Services–Owens-Illinois, Inc.
BRE3977 - Case Study: Business Continuity Custom App A custom application was created in ServiceNow to reduce the time spent on creating, managing and maintaining business continuity plans for multiple offices. The solution facilitates the gathering of business impact assessment and critical continuity data from stakeholders. The collected data is automatically populated into the business continuity plan document for sharing with stakeholders. The application uses a scheduled process that helps to keep the organization’s business continuity plans up-to-date and reinforces continuity procedures with stakeholders. 50 Minute Traditional Breakout Tina Price
AVP IT Security & Governance–York Risk Services Group
BRE3984 - Expanding Value With The ServiceNow Platform Learn how to unlock incremental value from the platform you already use with the tools you already own. Leverage existing platform features to customize your own portals, build, test and integrate your own custom applications or even safely delegate development and administration to groups outside of IT. Automate your processes or modernize and consolidate your current applications on the ServiceNow Platform. 50 Minute Traditional Breakout Scott Howley
Platform Product Management–ServiceNow
BRE3989 - Techniques From The New York Stock Exchange (ICE) On How To Manage A Custom Development Team In this session we will discuss best practices around custom development within the ServiceNow platform at the New York Stock Exchange (ICE). In particular we will focus on how we built an internal development and QA team to build out custom applications and support users across the entire enterprise. We will discuss recruiting techniques for finding ServiceNow developers, best practices around training new developers, demand management, techniques for providing documentation and training for end users, and for communicating a road map to end users for upcoming releases. We will also discuss lessons learned about architecting custom applications in ServiceNow to best leverage the power of the platform when building new solutions and migrating applications from other tools. 50 Minute Traditional Breakout Bretlan Fletcher
Director–Intercontinental Exchange | NYSE
BRE3991 - One workflow to rule them all Toyota's Service Catalog journey to a single simple workflow driving approvals, routing, and tasks for any catalog item to simplify creation, maintenance, and flexibility of hundreds of catalog items. 50 Minute Traditional Breakout Ravali Yadavalli
ServiceNow Developer–Toyota Motor North America
Jack Foo
Service Catalog & Self Service Portal Owner–Toyota Motor North America
BRE3996 - Say “No” to Emails and “Yes” to Productivity Showcasing innovative use of Service Now’s Enterprise Service Management capability to automate processes beyond “Traditional ITSM”. Guardian’s IT vendor management team followed a rudimentary process for managing their IT Expense Authorizations. An average of 50+ contracts per month involved filling up manual excel sheets and gazillion emails to track approvals and status. A custom application developed for IT Vendor management team not only improves productivity by eliminating emails but also acts as a “single source of truth” for all their data, and reduces turnaround time from weeks to days. 50 Minute Traditional Breakout Sonika Das
Head of ITSM–Guardian Life Insurance of America
Arti Shah
Senior Business Analyst- IT Service Management–Guardian Life Insurance
BRE4002 - Ready, Aim…Shop? Using the ServiceNow Store to Accelerate Business Success We all know ServiceNow makes it easy to build your own applications, but before your developers dig into creating solutions from scratch it pays to check out the ServiceNow Store ( More than 200 certified applications and integrations are there, ready to use right away. What’s the story with these apps, and how can you leverage them in your ServiceNow environment? Join David Gatley, Technology Partner Product Manager at ServiceNow as he covers the value of certified solutions on the ServiceNow Store. 50 Minute Traditional Breakout David Gatley
Technology Partner Product Manager–ServiceNow
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